Airline problems? Remember to help yourself first

Behind Delta’s computer system failure

It has been a torrid time for the airline industry this summer.

A JetBlue flight from Boston to Sacramento on Thursday night hit severe turbulence, injuring 24 passengers. Earlier this week, Delta Air Lines came to a complete halt for a big chunk of time after a computer failure at its Atlanta headquarters. It took the airline the best part of the week to reach normal service. Thousands of flights were canceled and passengers were massively disrupted.

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