Seniors are getting locked out of Social Security … because they don't text

Two-factor authentication explained

For some seniors, their texting skills — or lack thereof — are locking them out of their Social Security accounts because of a new security measure added this week.

It’s a security practice most of us are familiar with. When you enter your username and password, a text message with a code is sent to your phone. You then enter that code on the website to get access to your account.

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